FAQ

What are reactive services?

Reactive service also known as break-fix services is the standard way most businesses deal with their technologies. Whenever something breaks you call someone to fix it. This is not dependable when it comes to budgeting and expected downtime.

Why managed service?

Rent, electricity, payroll - these are all essential expenses for a business. Everything you do as a business owner is to make those expenses predictable so you can plan your finances and keep your profits maximized. Managed service takes an equally important expense for a business and makes it predictable.

Can better WIFI fix calling problems?

Absolutely! With 4g and 5g cellular data we have greater speeds and more bandwidth, but this comes with a cost - lack of penetration. Cell phones used to work better indoors, that's because of the change in radio technology. To compensate for this all phones are able to use WIFI for calling and text without you even knowing. Having a top grade wifi network will allow you to use your device without thinking twice. Seamless operation.

Is RAID a backup solution?

This is a BIG no. While an array of drives gives you some redundancy on your hard drives, if the machine has a total failure or a localized disaster destroys it, you have then lost all of your data. True backup is about redundant copies of datasets kept in multiple locations.

Are SMB really at risk for cyberattack?

In 2019 79% of cyberattacks were against small to medium sized businesses. That number only continues to grow as more hackers realize the low hanging fruit that is small companies. Ransomware attacks on your organization may not earn the hackers millions of dollars, but $25,000 ransom is probably something you can afford and when hitting several businesses a week it becomes very lucrative. What would you do without access to your quickbooks, emails, contact lists? How much are you losing each day without access to the things that run your business? Unfortunately 60% of SMB close after 6 months of a cyberattack. You may weather the storm, but the toll it takes on your business takes years to resolve.

I’m a small business with one computer, do I really need technology service?

In a small business with one computer, technology service is even more important. Do you have a backup for that machine? If it breaks, how long are you waiting to get back to work? Technology is still very important, even if its scope is very small.

Does adding more technology mean more things to learn?

Adding more tech to your business, when done properly, should have the opposite effect. The objective of complex technology is for it to do a lot, while the end user just needs to click a button. When properly implemented, technology should make you faster and more efficient, needing to “deal” with it less.

Does more technology put me at more risk for cyberattack?

The true answer to this is yes. A filing cabinet is harder to steal than a hard drive. However, even in the most basic business, technology is already the most basic way to do things. Every business generally has at least one computer, with that bridge crossed you are just as vulnerable as someone with more technology. Security is something everyone understands, you lock your business up everyday you leave. Technology security is a bit more complicated but that's what we are here for, to create a secure foundation and teach businesses simple ways to keep safe.

Common Questions